Refund policy

Returns & Refund Eligibility

We accept returns on bulk bags (including aggregates, topsoil, logs, and other materials) as long as:

• the product is returned in its original condition,
• the driver has collected the bag, and
• there are no discrepancies upon inspection.

Once the return is confirmed, we will issue a refund minus a 17% refund fee.

Customers have 14 days from the date of delivery to request a return or refund.

Refunds for Change of Mind

If you change your mind after delivery, you may still return your order. However, a 17% return fee will be deducted from the refund amount.

The customer is responsible for all return transport costs.

Exchanges

If you have ordered the wrong product, we can arrange an exchange. A £20 delivery and exchange fee will apply.

Return Costs

All return transport costs are the responsibility of the customer. This includes:

• return collection fees
• any additional handling charges
• the 17% refund fee
• Refunds are processed once the returned product has been collected and inspected.

Non‑Refundable Situations

We cannot offer refunds if:

• the product has been used
• the product has been contaminated
• the product is not in a resellable condition
• the customer refuses collection or fails to provide access for return pickup

Damaged or Incorrect Items

If your order arrives damaged or incorrect, we will provide a full refund or replacement at no extra cost. Please notify us as soon as possible with photos of the issue.